Privacy Policy
Effective Date: [24-07-2025]
Last Updated: [24-07-2025]
At Call of Beauty Salon & Spa, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, use our services, or communicate with us.
Information We Collect
1. Personal Information
We may collect the following types of personal information:
- Contact Information: Name, phone number, email address, mailing address
- Appointment Information: Service preferences, appointment history, special requests
- Payment Information: Credit card details, billing address (processed securely through third-party payment processors)
- Communication Records: Emails, text messages, phone calls, and other communications with our salon
- Website Usage: IP address, browser type, pages visited, time spent on our website
2. Sensitive Information
With your explicit consent, we may collect:
- Health information relevant to our services (allergies, skin sensitivities, medical conditions affecting treatments)
- Photographs for service documentation and marketing purposes (with separate written consent)
SMS Text Messaging Program
1. Consent and Enrollment
By providing your mobile phone number and enrolling in our SMS messaging program, you consent to receive text messages from Call of Beauty Salon & Spa, including:
- Appointment confirmations and reminders
- Service updates and promotional offers
- Important salon announcements
- Follow-up messages regarding your treatments
2. Message Frequency and Rates
- Message frequency varies based on your preferences and salon activities
- You may receive recurring messages or one-time notifications
- Message and data rates may apply as determined by your mobile carrier
- We are not responsible for carrier charges
3. Opt-Out Instructions
- Reply STOP to any text message to immediately opt out of future messaging
- Reply HELP for customer service assistance
- You may also contact us directly at (517) 775-8628 to manage your preferences
- Opting out will not affect previously scheduled appointments or services
4. Data Protection for SMS
- Your personal information will not be shared with third parties for marketing purposes
- SMS data is stored securely and used solely for business communication
- We use industry-standard security measures to protect your information
How We Use Your Information
We use your personal information to:
- Provide Services: Schedule appointments, deliver treatments, process payments
- Communication: Send appointment reminders, follow-up care instructions, service updates
- Business Operations: Maintain client records, improve our services, staff training
- Marketing: Send promotional offers and salon news (with your consent)
- Legal Compliance: Meet regulatory requirements and protect our legal interests
- Emergency Contact: Reach you regarding appointment changes or urgent matters
Information Sharing and Disclosure
1. We Do Not Sell Your Information
Call of Beauty Salon & Spa does not sell, rent, or trade your personal information to third parties for marketing purposes.
2. Limited Sharing
We may share your information only in the following circumstances:
- Service Providers: Trusted third parties who assist with our operations (payment processing, appointment scheduling software, email marketing platforms)
- Legal Requirements: When required by law, court order, or government request
- Business Protection: To protect our rights, property, or safety, or that of our clients or staff
- Business Transfers: In connection with a merger, acquisition, or sale of our business
3. Third-Party Service Providers
We work with carefully selected service providers who:
- Are contractually bound to protect your information
- Use your data solely to provide services to us
- Meet our security and privacy standards
- Include payment processors, scheduling software, and communication platforms
Data Security
1. Security Measures
We implement appropriate technical and organizational measures to protect your personal information:
- Encryption: Sensitive data is encrypted during transmission and storage
- Access Controls: Limited access to personal information on a need-to-know basis
- Staff Training: Regular privacy and security training for all employees
- Secure Systems: Protected servers and databases with regular security updates
- Physical Security: Secure storage of physical records and computer systems
2. Data Retention
- Client Records: Maintained for the duration of our business relationship plus 7 years for legal and tax purposes
- Communication Records: Stored for 3 years unless longer retention is required by law
- Marketing Data: Retained until you opt out or we determine it's no longer needed
- Payment Information: Processed securely and not stored on our systems
Your Privacy Rights
1. Access and Control
You have the right to:
- Access: Request copies of your personal information we hold
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your personal information (subject to legal requirements)
- Restriction: Limit how we use your information
- Portability: Receive your data in a portable format
- Objection: Object to certain uses of your information
2. Marketing Communications
- Email: Unsubscribe links provided in all marketing emails
- Text Messages: Reply STOP to opt out of SMS marketing
- Phone Calls: Request to be added to our do-not-call list
- Mail: Contact us to remove your address from mailing lists
Cookies and Website Technologies
1. Cookies
Our website may use cookies and similar technologies to:
- Improve website functionality and user experience
- Remember your preferences and settings
- Analyze website traffic and usage patterns
- Provide personalized content and advertisements
2. Managing Cookies
You can control cookies through your browser settings:
- Accept or reject cookies
- Delete existing cookies
- Receive notifications when cookies are being used
- Note that disabling cookies may affect website functionality
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
Children's Privacy
We welcome clients of all ages. For clients under 18 years of age:
- Parental Consent: A parent or legal guardian must provide consent for services and information collection
- Accompanied Minors: Minors must be accompanied by a parent or guardian for appointments
- Limited Information: We collect only information necessary to provide salon services safely
- No Independent Marketing: We do not send marketing communications directly to minors without explicit parental consent
If you are a parent or guardian and have questions about information collected regarding your minor child, please contact us
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will:
- Post the updated policy on our website
- Notify you of significant changes via email or text message
- Update the "Last Updated" date at the top of this policy
- Continued use of our services constitutes acceptance of the updated policy
Contact Information
1. Questions or Concerns
If you have questions about this Privacy Policy or our privacy practices, please contact us:
Call of Beauty Salon & Spa
310 N Clippert St, Suite 3
Lansing, MI 48912
Phone: (517) 775-8628
Email: [insert email address]
2. Privacy Complaints
If you believe your privacy rights have been violated, you may:
1. Contact us directly using the information above
2. File a complaint with relevant regulatory authorities
3. Seek legal counsel if necessary
Consent
By using our services, visiting our website, or providing us with your personal information, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.
For SMS messaging specifically, your enrollment and continued participation constitute ongoing consent to receive text messages as outlined in this policy.
This Privacy Policy is designed to comply with applicable privacy laws including but not limited to the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and Telephone Consumer Protection Act (TCPA). Please consult with legal counsel to ensure compliance with all applicable laws in your jurisdiction.